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| SECURITY & PRIVACY |
In order to protect the privacy of our customers, we have established the following policy:
Your personal information, including name, address, telephone number, e-mail address or
credit card numbers, will never be sold or given to a third party.
This information will remain the sole property of Golden Stella and used only to help us
serve you better.
If you wish to change any of your personal information, you can do so at any time by
going to "My Account". Click on the feature you wish to modify: Login Info, Buyer Info,
Business Info, Payment Info or Shipto Info. You will be able to change any of this information.
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| CLAIMS |
If merchandise is found to be defective in workmanship or material,
a RETURN AUTHORIZATION number must be requested within 7 days
from date of invoice. The defective merchandise will then be replaced or repaired
at our discretion. If item is out of stock and cannot be repaired, a COMPANY CREDIT
will be issued. There will be no exchanges or credit on merchandise that is not defective.
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MERCHANDISE MUST BE RECEIVED WITHIN 14 DAYS OF ISSUANCE OF RETURN AUTHORIZATION OR
RA NUMBER WILL BE CANCELLED.
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| RETURN OR CANCELLATION |
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All (especially "After 5" items) sales are final, NO REFUNDS WILL BE GIVEN.
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Any cancellations after change in status from NEW or failure to accept delivery will result in a restocking fee of 15%.
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| HOW TO RE-ORDER |
Use the ITEM NUMBER on the bar code tag or on your invoice.
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CALL 1-800-243-8288 with the item #.
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Visit our web site: www.goldenstella.com
E-mail:
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| DISCLAIMER |
Jewelry illustrated on GoldenStella.com should not be confused with jewelry offered by original designers, whose designs may be similar.
GoldenStella.com sells affordable adaptations of designs that are comparable in quality sold by famous designers and manufacturers. Said brand name competitors do not manufacture or license our products.
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